FAQ
FREQUENTLY ASKED QUESTIONS
Do you deliver?
Where do you deliver?
We deliver Australia wide :)
Both businesses and residential addresses can be delivered to as well as PO Boxes. If your delivery address requires special access such a a gate code please include this in the notes at checkout.
Do you deliver to Hospitals or Schools?
Yes we do. If you have a delivery for a non-residential address such as a Hospital or School please provide as much detail as possible to make the delivery clear and simple for the posties/couriers. Please also be aware that for many Hospitals, deliveries cannot be made directly to the reception and will be re-routed to a postal depot for collection from the Hospital courier. This may help to explain any additional stops listed on your tracking number.
What days do you send deliveries?
Monday through to Thursday inclusive we send out deliveries via courier or overnight Express. We want to avoid our freshly made products sitting in a postal depot over the weekend - yuk! All orders placed Friday through to Sunday will be sent out on the coming Monday. All non-local deliveries include a tracking number sent to the purchaser.
How long after my purchase will be order be sent out?
It's just as important to me as it is to you to get your order out at the earliest, please allow 2-3 working days for your order to be made fresh, packaged and posted. A tracking notification will be automatically sent when your order is on it's way out for delivery.
CanI add a note to my order?
Absolutely - please do! In the notes section at checkout you can leave a message for your recipient, don't forget to include who it's from. You will also find some custom greeting cards which can be added to your gift box at the checkout.
How much notice do you require for large/ custom orders?
We require minimum 2 weeks notice for large or custom orders. Please contact us with your specific needs and we would love to help.
Do you offer wholesale?
Yes! Please get in contact if you have interest in becoming a wholesaler with us. We love our wholesale community and are keen to continue to grow :) At the moment we can only support stockists in Melbourne or Mornington Peninsula.
Do you offer vegan/dairy free/gluten friendly options?
We do! We have perfected our Gluten Free recipe for both our Chunky Cookies as well as our Fudge Brownies. They taste sooooo delicious, you wouldn't even know they were gluten free. At this stage we do not offer dairy free or vegan products.
NB: Every effort is made to ensure our gluten free products are indeed gluten free however they are made in the same kitchen as ingredients containing gluten so trace elements may be present.
What is our return/refund policy?
Due to the nature of products being perishable, we do not accept returns. If there is any issue or concern with your order please get in contact with us as soon as possible and we will do everything possible to rectify the issue or replace the goods.
Does the Baked by the Bay kitchen contain allergens?
Our products are all made in the same kitchen facility. We have products containing gluten, tree nuts, honey, eggs, soy and dairy. If you have specific requirements we suggest getting in contact with us prior to making your selection.
Do you offer discounts for large orders?
Absolutely! Please get in touch with us to discuss your needs further.